'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...
Forbes

Redefining The Call Center: How AI Frees CSRs To Focus On What Matters

The call center has become the most overloaded part of home services. Not because customers changed, but because too many internal tasks ended up on the customer service representative's line. We saw ...
CMS Wire

Contact Center AI Didn’t Plateau. It Went Operational.

In 2026, artificial intelligence in the contact center is no longer defined by pilots, proofs of concept or experimental chatbots. For many businesses, AI has moved into production and become part of ...
Star-Gazette

Contact Center AI Accelerates the Transformation of Customer Service

Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...
Morningstar

FlashLabs Launches FlashAI 2.0: Enterprise Voice AI Platform for Human-Level AI Voice Agents and Real-Time Call Center Automation

SAN FRANCISCO, Feb. 18, 2026 /PRNewswire/ -- FlashLabs today announced the official launch of FlashAI 2.0, a next-generation enterprise voice AI platform built to power human-level AI voice agents for ...